Org Resilience: 5 step process with 15 indicators? « Gold or Dust?

The quest for papers for the lit review seems never-ending.  Screening out is easy: it's based on relevance and, sometimes, grammar and my boredom threshold.   I'm aiming to properly read through a 200+ page PhD paper called Organisational Resilience in New Zealand in the next 24 hours.

"This study investigates 10 organisations from a range of industry sectors, sizes, localities and types within the New Zealand context to discover what are the common issues that foster or create barriers to increased resilience. Organisational resilience is defined in this study as a function of the overall situation awareness, keystone vulnerabilities and adaptive capacity of an organisation in a complex, dynamic and interrelated environment. A multiple case-study method has been used, and a facilitated 5-Step process for assessing and increasing resilience has been developed in conjunction with these organisations. Data was collected in the form of interviews, survey and participant observations in workshop environments. A set of 15 resilience indicators have been identified, and the organisations have been ranked according to their overall resilience relative to the other organisations in this study."

It's by Sonia T McManus, who works with the team at Resilient Organisations in NZ.  Like their other papers, you can find this work on the web, or click one of the links I've provided to it.

PhD: Sonia T McManus